Return Policy
Return Policy
Order with Ease – We've Got You Covered!
At Voolga Canada, your satisfaction is important to us. While we’re confident you’ll love our skincare products, we understand that sometimes things change. Please review our return policy below before placing your order.
🛍️ 30-Day Return Window
We accept returns within 30 days of your purchase date. To be eligible for a return, the item must be:
- Unopened and in its original sealed packaging
- In the same condition that you received it
🚫 Opened Items Are Non-Returnable
For health and safety reasons, we do not accept returns, refunds, or exchanges for any opened or used products.
We take product integrity seriously, and this policy ensures that every customer receives skincare products that are fresh and untouched.
📦 Return Shipping
Please note:
- Customers are responsible for all return shipping costs
- We recommend using a trackable shipping service to ensure your return reaches us safely
- Original shipping charges (if any) are non-refundable
✅ How to Start a Return
To initiate a return, please email us at voolgacanada@outlook.com with:
- Your full name
- Order number
- Reason for return
We’ll provide instructions and a return address. Once we receive and inspect the item, your refund (if eligible) will be processed back to your original payment method.
Questions?
Feel free to reach out to us anytime at voolgacanada@outlook.com. We’re happy to help!